Returns & Exchanges

We will accept returns within 14 days of purchase from our shop. Items returned must be in a new, unused condition. If broken, a picture of the bracelet needs to be sent to us first to examine the bracelet, ring or necklace. In case of a production error, we are happy to take the bracelet back and send a new one or refund the value.

Exchanges

If you accidentally ordered a wrong item and only realized the mistake once you receive your order, we are happy to exchange it. Gently pack the item in its original packaging if it's still usable and send it back to us. The shipping costs have to be covered by the customer. We will then send the new item once we have received the return. These shipping costs have to be covered by the customer as well.

Address to send back to:

Carolin Vogel
Pappelweg 7
09232 Hartmansdorf
Deutschland